DFI NFII Ultra: Mean Green Dream Machine
by Wesley Fink on July 30, 2003 6:25 PM EST- Posted in
- Motherboards
DFI NFII Ultra: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first, we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 72 (business) hours to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don’t receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
DFI’s easily obtainable RMA policy can be found by visiting their U.S. website at www.dfiusa.com and by clicking on the Support hyperlink at the menu listed on the left of their home page. The international DFI site is linked from this site, or can be accessed at www.dfi.com. Further Technical Support and FAQ's are available at this main site. There are links at the main site to a dedicated site for the LanParty series motherboards, which can be directly accessed at www.lanparty.com.tw. If you would like to RMA your DFI motherboard, DFI suggests that you should first contact the vendor from where you purchased your motherboard before reaching out to DFI's tech support and RMA.
For US customers, Technical Support is available by email at techsupport@dfiweb.com. DFI's tech support response time was excellent, coming in just 26 hours after our original email. The reply from the technical support representative was a sincere attempt to solve our problem, and the advice offered was helpful. The experience left a very positive impression of DFI’s commitment to customer satisfaction. Hopefully, some of the more recognized motherboard makers will follow in the footsteps of companies like DFI in terms of tech support.
DFI offers very clear instructions for motherboard returns as well as any technical support questions – for both US and international customers. Those who cannot find a local resource should send their Tech Support inquiries to the main site in Taiwan. DFI seems to be expanding their on-line resources, and there was more on-line information available than we found in the last look at DFI. There is more good news: the information and resources are easy to find without going through endless links. DFI has done an outstanding job of making customer service a priority, and we think many of you will be pleasantly surprised at the responsiveness you will find in your contacts at DFI.
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Anonymous User - Thursday, July 31, 2003 - link
Anyone else having a problem seeing the images containing benchmark results? The Gigabyte board review had the same problem.Anonymous User - Thursday, July 31, 2003 - link
>Besides, nvidia is no longer the standard for performance, in fact they are becoming the (Trident) of the video card market.Can you say "drooling ATI fanboy"? I knew you could!
Anonymous User - Thursday, July 31, 2003 - link
errr that should be "new" not "knew" in comment 16....i'm sure i misspelled some other things too, which y'all are welcome to point outAnonymous User - Thursday, July 31, 2003 - link
hey guys as wesley stated, he's knew to AT...let's give him some constructive criticism - preferably in as nice a way as possible ;)to wesley, please don't take the comments here the wrong way - i think everyone here just wants to see quality reviews here and really are trying to be constructive, even if it doesn't really sound like it all the time ;) you have high standards to live up to at anandtech and when ya slip, they're gonna let ya know ;)
Anonymous User - Thursday, July 31, 2003 - link
I think you guys are being a bit hard on this review. Granted posting benchmarks comparing 2 different motherboards with 2 different video cards is just wrong but give them a chance to fix it.Sammual
Anonymous User - Thursday, July 31, 2003 - link
Anandtech is starting to lose my respect! Were you guys payed to make the board look good?If the video cards aren't the same then there should be no gaming benchmarks!
Peace
Anonymous User - Thursday, July 31, 2003 - link
I completly agree with number 8 above, there are a few primary boards that are the most popular, ASUS and EPOX being the main ones. I personally do not know anyone that uses a gigabyte nforce2 based board for their AMD chips. Heck that Gigabyte board you tested with was not even a consideration when I was looking for my nforce board.Besides the proofing issues involved in this article, it just would have been nice if you used the top tier of nforce boards as a comparison.
Also, why on earth are you guys still using nvidia based video cards for testing purposes????
In your attempt to keep us up to date and advised properly on new products and specially benchmarks, you should atleast keep your hardware up to date. Besides, nvidia is no longer the standard for performance, in fact they are becoming the (Trident) of the video card market.
Evan Lieb - Thursday, July 31, 2003 - link
Jeff7181,It's already been proven that nForce2 Ultra 400 motherboards are faster than KT600 motherboards. This DFI review wasn't meant to prove that again.
Yes, this review used the 9800 Pro instead of our usual Ti4600. We're sorry about that, as we're currently transitioning our motherboard testbeds. Be patient and you'll find data comparing KT600 and nForce2 Ultra 400 boards using a 9800 Pro like we normally do.
Take care,
Evan
Odeen - Thursday, July 31, 2003 - link
Once again, we have fluff on the PCI bus that doesn't belong there... Why not just put a PHY that implements the 3Com MAC on the southbridge, instead of stealing PCI bandwidth and adding extra componentry.As awful ad 3com drivers might be, they still beat the processor hogging "win-NIC" that is Realtek.. The only saving grace is the use of the Cmedia codec for the Soundstorm. While not on par with Asus' implementation of the A7N266-C (ACR card with Sigmatel codecs, as far away from the motherboard as possible), it at least beats the godawful ALC650..
(Before you jump on me with the Dolby encoding. DD is LOSSY as well, if you read 3dsoundsurge review of the Soundstorm audio, you'll find out that in DD encoding mode, you lose all frequencies over 18,000).. Granted, with all the fans yer average overclocker has, they don't really have the hearing to experience 18,000 hz, but it's still nice to know it's there :)
Anonymous User - Thursday, July 31, 2003 - link
I would like to add a point about the exclusion of gigabit lan on the DFI NFII Ultra LanParty mainboard. Although gigabit lan would be a nice feature for an enthusiast, adding gigabit lan in place of dual megabit lan would alter nVidia's original marketing strategy for the NForce 2 chipset. Remember nVidia was touting "DualNet" as a great feature of NForce 2? Well, here is a reminder:"DualNet
Part of the nForce2 Digital Media Gateway. DualNet is integrated support for an NVIDIA Ethernet Mac and for a 3Com® Ethernet Mac—allowing a PC to serve as a home gateway, managing traffic between two separate networks and ensuring rapid transfer of data from WAN to LAN without any added arbitration or latency."
So, DFI was just following along with the nVidia strategy. Besides, where are you going to put gigabit lan on this board? On the pci bus? You would saturate it. You need some bus which can handle a minimum of 133 MB/s throughput, like CSA, to get the full benefit of gigabit lan.