Soltek NV400-L64: Purple, Practical, AND Performance!
by Wesley Fink on August 11, 2003 10:26 PM EST- Posted in
- Motherboards
Soltek NV400-L64: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first, we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 72 (business) hours to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don’t receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
Soltek’s RMA policy could not be found by visiting their U.S. website at http://www.soltekusa.com. Soltek lists sales/support operations in Taiwan, Europe, and South America, but there are no listings for offices in the USA. We were told that all RMA requests should be directed toward the dealer who sold you the board. In the event of problems there, requests can be addressed to support@soltek.com.tw. The lack of an identifiable US presence from Soltek is of great concern, but in fairness to Soltek, our requests to their Taiwan headquarters were all answered promptly, and the Soltek staff was very helpful. FAQ’s, downloads, and product information are available at their main site. You will be linked to this main site if you visit www.soltekusa.com.
Technical Support is also available by email, which is listed under "Contacts" at the main site. Soltek's tech support response time was simply outstanding. Soltek Taiwan's response came in just 10 (clock) hours after our original email. The reply from the technical support representative was a sincere attempt to solve our problem, but the advice given showed a lack of technical experience by the support representative. While the advice given was one of the possible solutions to our problem, it would have been third or fourth on the list of suggested fixes by an experienced technician. This is our very first review of a Soltek product, so we do not want to judge the overall quality of Soltek Technical Support on one issue. Their incredibly fast response left a very positive impression of Soltek’s commitment to customer satisfaction. Had the response been more technically savvy in its recommendations, we would rate Soltek near perfect. We continue to be surprised at how good Technical Support can be from some of the smaller companies. The giants in the industry should be embarrassed at how poorly they often treat customers in comparison to responses similar to what we see from companies like Soltek.
Those who cannot find a local Soltek resource should send their Tech Support inquiries to the Taiwan main site. If our experience is any indication, we think you will be pleased at the responsiveness in your communications with Soltek.
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Anonymous User - Saturday, August 16, 2003 - link
Wesley -I thought the PCI bus runs at a fixed frequency and is independent from the AGP bus. In the review, it was stated that the PCI bus is half of the AGP bus. Is it possible that this could be confirmed with a hardware monitor that is capable of measuring the PCI bus speed? If not, from what source was the PCI bus speed information taken from?
Thanx for review! :D
Anonymous User - Friday, August 15, 2003 - link
#23, you're clueless. AnandTech still has the best motherboard, CPU and now memory reviews on the net. HardOCP does some of the best video card reviews on the net, a bit better than AnandTech, but that's mostly because Anandtech doesn't release any individual video card reviews. If they did, Anandtech would dominate CPU, motherboard, video AND memory reviews.Read other web sites before you belittle Anandtech for quality reviews.
LMAO at #24. Though your point could have been made better without the swearing. :)
Anonymous User - Thursday, August 14, 2003 - link
Yeah Well ,This review is slightly amusing &Mildly Boring..
For all you new guys at AnandTech,
This place does not feel like "Home" anymore..
Oh yes ,its still my homepage ,after so many years.
The Place Might be Anand's - But it aint Anandtech no more...
THe reviews are lacking & incomplete - with too much cutting & pasting done all the time.
Many issues are just ignored ,
& it all feels so shallow.......
You Should Go Read "Old" Coppermine Area AnandTech Archives & get a grip on what this place used to be...
Please hear My (our?!) cry ..
Locutus4657 - Thursday, August 14, 2003 - link
#5:What the heck are you talking about? Via? Better Stability?? You've obviously never looked into their white papers before.... More than 200 pages for the KT133 errata section alone. I'm sorry, It's worth getting fewer features for an nForce board. At least it will work.
Anonymous User - Thursday, August 14, 2003 - link
Why is it that drivers get so little attention, but small differences in performance are blown up well beyond reasonable proportions? I'm talking about reviews all over the net now and not just Anandtech. It's just that the nForce drivers continuing mess doesn't get even a tenth of the attention that benchmarks in stupid programs like SiSoft Sandra get. (?!?)Wich bothers the users most, a few percentages here and there that doesn't show in practical use or driver issues that makes the regular user call his or her "techy" friend to come solve the issues.
Anonymous User - Thursday, August 14, 2003 - link
Actually, we are only on a limitted relationship with Crucial, Corsair, Kingston and Mushkin. They all send us lots of products, but its fairly easy to do considering how much (or how little) a stick of DDR costs.Evan Lieb - Tuesday, August 12, 2003 - link
In case anyone is wondering, all nForce2 Ultra 400 motherboards from Epox, ASUS, ABIT, etc. vary on an average of 0-1.5% (max). In fact, Gigabyte's nForce2 Ultra 400 motherboard (7NNXP) was ever so slightly faster than ASUS's A7N8X Deluxe rev. 2.0In other words, it serves no purpose to run benchmarks on 10 different nForce2 Ulra 400 motherboards if they all perform the same (unless it's a roundup of course).
Wesley Fink - Tuesday, August 12, 2003 - link
All our benchmarks are run at 1024x768 and at 32bit color if possible. We run the GunMetal 2 bench at default settings - which is audio enabled and 2X Anisotropic filtering. It has been common practice NOT to run Quake3 and other game benches with sound enabled due to the variation in scores caused by different sound chips. However with this new DX9 bench, we decided to run at default.Unfortunately, GunMetal 2 seems VERY video-card bound, and may not be a very useful benchmark for motherboard testing. It would appear a great choice, though, for testing video cards.
Anonymous User - Tuesday, August 12, 2003 - link
Wesley could you please state what settings the gunmetal benchs were run including the resolution, graphical settings ect.. I would like to compare my setup to your results. This info would be benificial if it was stated in the result graphic in the article. Thanks.Wesley Fink - Tuesday, August 12, 2003 - link
#14 - As we stated in #10 and #12, we recently completed retesting ALL recent reviews with our new ATI 9800 PRO video standard. When that was done, benchmarks for this review were updated and sent to our editor who does web-posting.Unfortunately, our web-editor posted the earlier tests. These have NOW been corrected and all reported benchmarks are with the 9800 PRO.
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