Soltek NV400-L64: Purple, Practical, AND Performance!
by Wesley Fink on August 11, 2003 10:26 PM EST- Posted in
- Motherboards
Soltek NV400-L64: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first, we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 72 (business) hours to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don’t receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
Soltek’s RMA policy could not be found by visiting their U.S. website at http://www.soltekusa.com. Soltek lists sales/support operations in Taiwan, Europe, and South America, but there are no listings for offices in the USA. We were told that all RMA requests should be directed toward the dealer who sold you the board. In the event of problems there, requests can be addressed to support@soltek.com.tw. The lack of an identifiable US presence from Soltek is of great concern, but in fairness to Soltek, our requests to their Taiwan headquarters were all answered promptly, and the Soltek staff was very helpful. FAQ’s, downloads, and product information are available at their main site. You will be linked to this main site if you visit www.soltekusa.com.
Technical Support is also available by email, which is listed under "Contacts" at the main site. Soltek's tech support response time was simply outstanding. Soltek Taiwan's response came in just 10 (clock) hours after our original email. The reply from the technical support representative was a sincere attempt to solve our problem, but the advice given showed a lack of technical experience by the support representative. While the advice given was one of the possible solutions to our problem, it would have been third or fourth on the list of suggested fixes by an experienced technician. This is our very first review of a Soltek product, so we do not want to judge the overall quality of Soltek Technical Support on one issue. Their incredibly fast response left a very positive impression of Soltek’s commitment to customer satisfaction. Had the response been more technically savvy in its recommendations, we would rate Soltek near perfect. We continue to be surprised at how good Technical Support can be from some of the smaller companies. The giants in the industry should be embarrassed at how poorly they often treat customers in comparison to responses similar to what we see from companies like Soltek.
Those who cannot find a local Soltek resource should send their Tech Support inquiries to the Taiwan main site. If our experience is any indication, we think you will be pleased at the responsiveness in your communications with Soltek.
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Wesley Fink - Tuesday, August 12, 2003 - link
#13 - The VIA KT600 board tests were earlier tests already completed by Evan Lieb with the 4.47 VIA Hyperion drivers . We reported what was used in those tests. The Hyperion drivers do not have any relevance to THIS review of the nForce 400.Turnip - Tuesday, August 12, 2003 - link
This is the least fair benchmark I ever remember having seen on AnandTech!To quote the last paragraph of the review, "It's hard not to get excited about a board that sells for about $70 and outperforms the majority of Athlon boards in gaming."
You're comparing 3D-based benchmarks using different graphics cards! Of course the benchmarks using the brand new whizzy cards are faster than the older benchmarks with old cards!
Regardless of whether you're updating this article with the new results now or not, this article should never have appeared in a publication of AnandTech's standing in this appalling condition in the first place!
- A long-time reader of AnandTech, who has never before seen such an unfair review.
Anonymous User - Tuesday, August 12, 2003 - link
Wesley-Just a little curious why you used all the updated drivers available except the Via Hyperion 4.48 drivers?
Wesley Fink - Tuesday, August 12, 2003 - link
Jeff7181 -In our tests at AnandTech, the performance of the nForce2 and nForce2 Ultra 400 is virtually the same at the same settings. The difference is that the Ultra 400 officially supports the 200FSB AMD processors, and they generally overclock better as a result.
As stated in #10 above, we have completed a retest of recent reviews with our new ATI 9800 PRO video card standard, and those will be posted in this review later today. Since the difference in nForce2 and nForce2 Ultra 400 is 200 CPU/bus support and overclocking, we did not retest the older nForce2 chipset boards.
Jeff7181 - Tuesday, August 12, 2003 - link
This review is lacking... where's the benchmarks for the popular motherboards like the A7N8X Deluxe, NF7-S, and 8RDA+ ?!?!? I don't care if a new nForce2 400 Ultra whatever the hell they call it now is faster than a KT600 chipset... I want to know if it's faster than the previous generation of nForce2 motherboards. Quit slackin off Anand.Wesley Fink - Tuesday, August 12, 2003 - link
All of our benchmarks have been updated using the ATI 9800 as the reference video card, and you will see updates in this article very shortly. The text changes will go up first, so bear with us until all the updates are up.Anonymous User - Tuesday, August 12, 2003 - link
Stability? Sound? Are you joking?You can also get an Epox 8RDA+ with those same features for $15 more and it'll come with Serial ATA, nForce sound (much better than any VIA sound), better overclocking potential, and most likely better drivers. Push comes to shove, who would any sane person choose, VIA or NVIDIA? LOL, as if I should have to answer that.
Face it, KT600 motherboards are worthless unless you're a VIA whore.
Anonymous User - Tuesday, August 12, 2003 - link
I have an Asus A7N8X-X, and this mobo has a nForce2 400 chipset, with single chanel memory. Processor, XP2600(fsb333) and 1GB DDR333. If it is faster than nForce2 ultra 400 (dual chanel), or not... that I don't know. But I was surprised with the speed of my system.Anonymous User - Tuesday, August 12, 2003 - link
Lets See what issues this chipset brings,For 15$ more KT600 With integrated SATA &
better sound (& probably stability) is a better
choice without a doubt.
Btw..What is it with you guys & Corsair...Looks
Like you have a "Nice" setup with them huh ..
Anonymous User - Tuesday, August 12, 2003 - link
#2 what are you talking about? Why would anyone choose a KT600 motherboard that is slower and overclocks poorly for more money just because you can get onboard SATA that does absolutely nothing for performance? Puhlease.