DFI PRO875 (875P): Introducing the LAN Party Series

DFI PRO875: Tech Support and RMA

For your reference, we will repost our support evaluation procedure here:

The way our Tech Support evaluation works is first we anonymously email the manufacturer's tech support address (es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we are not getting the staff “on” an "off" day) all contain fixable problems that we have had with our motherboard. We then give the manufacturer up to 72 hours to respond over business days and will report not only whether they even responded within the time allotted but also if they were successful in fixing our problems. After publishing the review, if we do eventually receive a response we will go back and amend the review with the total time it took for the manufacturer to respond to our requests.

The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria to base your motherboard purchasing decisions upon; with motherboards looking more and more alike every day, we have to help separate the boys from the men in as many ways as possible. As usual, we are interested in your feedback on this and other parts of our reviews so please do email us with your comments.

DFI’s easily obtainable RMA policy can be found by visiting their U.S. website at http://www.dfiusa.com and by clicking on the “support” hyperlink at the menu listed on the left of their home page which makes for simple, straightforward access. If you would like to RMA your DFI motherboard, DFI suggests that you should first contact the vendor you purchased your motherboard from before reaching out to DFI’s tech support and RMA

DFI's tech support response time did not disappoint us. DFI's response came in just 44 hours after our original email. The tech support rep was very caring and it was clear that he truly wanted to solve our problem. All in all a good experience. Hopefully the bigger motherboard makers follow in the footsteps of smaller companies like DFI in terms of tech support.

DFI will also provide you with further technical support on their home page by clicking here.

Overall DFI offers very systematic instructions for motherboard returns as well as any technical support questions. The whole process was a breeze for the most part and thankfully there wasn’t a “labyrinth of links” to go through in order to acquire tech support information, which is always nice. DFI has done a superb job of making this somewhat of a priority and many customers will find this sort of access a nice breath of fresh air.