Gigabyte 7VT600 1394 (KT600): More Fun with KT600
by Evan Lieb on July 26, 2003 10:44 PM EST- Posted in
- Motherboards
Gigabyte 7VT600 1394: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 72 (business) hours to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case when we don’t receive a response before the review is published, any future responses will added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions; as motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
Gigabyte's RMA policy is easy to follow and fairly good for a tier one motherboard maker. They offer a one-to-three year (depending on the model) manufacturer's Limited warranty. If you are experiencing difficulties in warranty service through your dealer, Gigabyte may attempt to resolve this issue. You must provide the following details to process your RMA request: Name, Address, Phone/Fax number, Model/Revision number, Serial number (10 digits), the precise issues you are experiencing, vendor from which you purchased your Gigabyte product (include vendor contact info), CPU type and size, and memory module type and size.
Like ASUS, Gigabyte prefers that you deal directly with the vendor from where you purchased the motherboard rather than directly with them. This is understandable, as the cost of RMAs, facilities, employees, etc. can be prohibitive. Still, we would love it if the tier one manufacturers would adopt similar RMA policies akin to ABIT and Albatron, among a select few others.
We were pleased to see that Gigabyte's tech support responded within 72 hours; 45 hours to be exact. This is a vast improvement over Gigabyte's past tech support record and nicely compliments Gigabyte’s quick response time from our last examination. Though Gigabyte's RMA policy is still only adequate, our last couple of experiences with Gigabyte’s tech support response times have been excellent. Let’s hope this is the beginning of a permanent trend, and that other top tier motherboard makers, such as ASUS and MSI, start to develop some consistency.
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Anonymous User - Saturday, August 2, 2003 - link
I don't get why people blame VIA for the SBlive issue when pretty much every other companies sound cards work flawlessly. Face it, VIA or Nforce you're gonna have issues with your SBlive. Right now on my "NFORCE2" the stupid control panel keeps crashing out on me and sometimes retarded sound has this annoying occational reverb crap which updating drivers seems to not fix. Man, if they didn't have the best gaming sound card i'd drop creative products in a heartbeat.Anonymous User - Tuesday, July 29, 2003 - link
This guy read my mind!, all VIA chipsets I ever had were plagged with errors, KT133, KT133A and KT266A, this one stills make noices with the SB live!, no mather the filter installed. Never again VIA!, nVidia did a better first try with the nforce1 than VIA with the 3tr KT chipset.Locutus4657 - Tuesday, July 29, 2003 - link
I'm not sure if I'll ever buy another VIA chipset again. Ever since I checked their developers white pages on my KT133 chipset and found out it has over 200 pages of Errata. My next system will be either an nForce 2 system of a Operton system.Anonymous User - Monday, July 28, 2003 - link
2 Things I wanted to say.Good rather unbiased review, except that I dont really a gree that the KT600 is a value board. if people were interesting in SERIOUS value they (if they knew what they were doing, sadly most people out for a cheap computer wont) would still go with a NForce2 motherboard because you get a Geforce 4mx built in! I mean computer shops will probably sell the KT600 with the cheapest video card you can get and the end consumer would of been WAY better off having a geforce4mx built in. I mean at least you can taste even the latest games with gfmx4...which is really important.
Secondly I can't express how disgusted I am in the MB makers that reck the Nforce2s reputation for good sound via the MCP-T sound storm technology by putting these crap realtek chips infront of them and ruining the sound quality of the nforce2 MBs, as far as I am concerned this should almost be illegal!
Anonymous User - Sunday, July 27, 2003 - link
Ok review, but would have been better with a few backplate shots and memory bandwidth benchmarks.ViRGE - Sunday, July 27, 2003 - link
It's worth noting that audio port switching isn't all it's cracked up to be. Nvidia for example, discourages the practice, which is why you won't find a SoundStorm board that uses it, even if most are using the 655 codec. This is all of course because it results in poorer sound quality(or so Nvidia claims), so in a sense, you're worse off with the 655 than you are with the 650, although with anything Realtek, you're doing worse than the reference(SigmaTel/VIA) solution.Anonymous User - Sunday, July 27, 2003 - link
Poor VIA, cmon DawgsDennis Travis - Sunday, July 27, 2003 - link
Very good review Evan as usuall. Thanks!!Anonymous User - Sunday, July 27, 2003 - link
Ya know, if via would fix their stupid drivers packaging problems, they would do much better, at least as far as i'm concerned. I don't care if one size fits all, I just want to run the package for the product and have it remove the old and install the new and get it right. I'll never waste my time fooling around with their stuff until I've heard that's been fixed.