ABIT KV7 (KT600): Budget Performance in a Small Package
by Evan Lieb on September 7, 2003 10:42 PM EST- Posted in
- Motherboards
ABIT KV7: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first, we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 72 (business) hours to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don’t receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
You can access ABIT’s RMA policy by going to their Taiwan web site first, at www.abit.com.tw. Click on the English (Americas) hyperlink and then click the eRMA (also known as Express RMA) hyperlink on the left-hand side of your screen (under the heading “support services”). Here, you will find an extensive description of ABIT’s RMA policy. Once you have finished reading ABIT’s policy, scroll down until you find a hyperlink reading www.abitusa-rma.com and click on it. Sift through the options until you reach three hyperlinks listing warranty info, RMA policy (again) and FAQ. Once you have read all the conditions click on “I accept” and you will find a short RMA request form to fill out. Overall, ABIT makes finding and filling out RMA information quick and easy, not nearly as painstaking as other motherboard RMA procedures.
There are two main points that we’d like to reiterate about ABIT’s RMA policy:
1. ABIT, in contrast to other motherboard manufacturers, encourages the consumer to make direct contact with their RMA service instead of the predictable, “please get in touch with the vendor from whom you purchased the motherboard from”.For ABIT tech support information, end users should head on over to their U.S. website and click on the “support” hyperlink. This hyperlink will immediately take you to their primary tech support web page. ABIT clearly and concisely outlines several procedures for end users to follow before directly contacting ABIT tech support. You may view this page in its entirety by clicking here. ABIT also posts their e-mail address at the bottom of that tech support web page.. Reaching ABIT by phone is fairly simple. Just ring them at the following number: 510-492-0968. ABIT holds excellent hours, ranging from 9:00am to 6:00pm. ABIT's phone hours are a bit better in the U.S., but other top tier motherboard makers like ASUS keep slightly better hours (of course, ASUS doesn’t really answer their tech support phone calls, so it hardly matters).
2. Upon receiving a user’s defective product in the terms the end user has set, ABIT will process the RMA and return the fixed product typically within the neighborhood of 10 business days.
Overall, we found ABIT’s RMA policy and tech support response time to be of the absolute best quality out of any of the top 5 desktop motherboard makers. We can’t think of a single reason why any end user would be unhappy with ABIT’s customer support or eRMA. Memory maker OCZ is similar to ABIT in this aspect of their operations — polite and speedy customer service to the average user and enthusiast alike.
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Anonymous User - Sunday, September 21, 2003 - link
Hey morons - get a Life.To All Other human beings:
Does This Board unlock The Tbreds Multiplier wise?
Anonymous User - Sunday, September 14, 2003 - link
I am sorry if you are upset because I point out errors in your posts, #32. It is not that I think I am smart, it is that these things just pop out at me. In the sentence that begins with "Good lord," a comma should go between "forum" and "so" to separate the clauses. Hope this helps. Talk to you soon!Anonymous User - Sunday, September 14, 2003 - link
Man, can't you come up with anything new? Your posts all follow the same formula:Step 1: A sarcastic response to my post
Step 2: Repeat whatever I said in my post (i.e. state the obvious
Step 3: A useless suggestion
Your excessive use of sarcasm has reached the point of making me sick. I wonder if you're like this in real life... makes me feel sorry for the people around you. At the same time, I find it pretty funny too because I bet you really do think you're smart, and you're probably trying to prove it to everyone all the time. That was probably how this whole thing started. You wanted to prove me wrong for being "cold and rude" and show everyone who reads these comments how righteous you are, and by being sarcastic show them how "intelligent" you are. I'm sorry buddy, but we're no longer in high school; it takes much more than knowing how to use sarcasm to show you're intelligent. You probably didn't expect a response after patting yourself on the back for making your original comment, and now you're struggling like mad to try and save whatever face you have left. HAHA I hope that in your next post, you'll try and be a little more original, because quite frankly, you're getting pretty boring and predictable.
Oh yes, instead of making multiple posts, I'll just keep everything all in one post.
PUAHHAHAHAHAHHAHAHA You must be flaming mad because I'm so "stupid" and ruined your little plan.
And now everyone, here is Mr. Hypocrite once again:
"This is not my definition of professionalism, so I choose to discontinue my dialog with someone who cannot maintain a professional discourse."
Good lord, I don't want to insult anyone else in this forum so I won't question your sexuality, aight? Have a nice weekend!!!
BAHAHHAHAHAAHAA!!!!!!!!!!
Anonymous User - Sunday, September 14, 2003 - link
In response to your post as #28, I am flattered, but at the same time somewhat embarrassed, by the high regard in which you hold me. I appreciate it.While all of your posts are truly gems, I found your last as #30 to be particularly valuable. It is a significant improvement over your post as #29, where you chose to simply copy a sentence from a prior post of mine. Further, I am very pleased that I have been able to encourage you to desist from your use of vulgarity as your means of expression in a professional context.
As to what my point was, please reread my previous posts the next time you are looking for sentences to copy. Hope to hear from you soon!
Anonymous User - Sunday, September 14, 2003 - link
PUHAHAHAHAHAHAHAHAHAAAAAAA!!!!Anonymous User - Sunday, September 14, 2003 - link
This is not my definition of professionalism, so I choose to discontinue my dialog with someone who cannot maintain a professional discourse.Anonymous User - Sunday, September 14, 2003 - link
puhahahhahaa, couldn't resist, could you? To be totally honest now, I really look up to you and think you're really smart, so I'd love to continue responding to you and proving your initial point. I mean god, this is just so great, isn't it? I hope you keep responding. =)So um... what was your original point? Dude I totally missed it, if you could enlighten me please? I'm not as intelligent as you, so if you'd just remind me what it was, I'd be extremely grateful. Okay, I think that's about it, can't wait for your response. ;)
Anonymous User - Saturday, September 13, 2003 - link
I am sorry you misundertood my last post, #26. I meant that it was no fun because it was boring, not because I was impressed with your continued vulgarity. However, it is difficult to resist when I know you will just keep posting as long as I do, particularly when you prove my initial point with every message you write. Looking forward to your next post . . .Anonymous User - Saturday, September 13, 2003 - link
Aw, poor baby, so it's no longer fun for you? I guess it's no fun when the person you're being an asshole to gives you back the same treatment. I hope you had fun counting and numbering my sentences though... that must have been quite a task. I mean, I had trouble following along with your description of my mistakes, and I had the benefit of someone already numbering them out for me. Of course, I'm not as smart as you are, so maybe that's why I had difficulty. Anyhow, I hope you will stop being a hypocrite and actually *do* the things you will say you will (discontinue your dialog, for example). Oh, and uh, lighten up!!! =)Anonymous User - Saturday, September 13, 2003 - link
#24 As noted in my post as #22, I have continued to post because it was fun. It has now ceased being so. I am particularly taken aback by your use of vulgarity in what you acknowledge is a professional site. This is not my definition of professionalism, so I choose to discontinue my dialog with someone who cannot maintain a professional discourse. At the same time, I find it moderately amusing that you have adopted a sarcastic tone (e.g., "poor, hurt feelings" Evan) after having derided me earlier for posting sarcastically.Finally, I must confess that I find your posts difficult to follow because of your incorrect omission of commas. For your benefit, I want to point out that commas should go between "site" and "and" and between "comment" and "I" in the third sentence; between "hurt" and "anyway" in the fifth; and between "words" and "my" in the thirteenth. You also have omitted a word, a required conjunction, in the fourteenth sentence. Please take the time to make your posts more readable. Thanks. haha